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Terms & Conditions
All Orders Placed with RCI Custom Products Will Be Subject to the Following Terms and Conditions
The Minimum Value of any order or release must total $50.00 or more.
First Time Orders
All first time orders must be paid in advance by check or credit card. No orders will ship until all checks have cleared. Any balance and/or shipping and handling charges may be paid in advance or collected C.O.D.
All Custom orders require a 50% deposit at the time of order. Balance remaining plus shipping and handling charges may be paid in advance via credit card or collected C.O.D. at the time of delivery.
Non Custom Product
All standard or non-custom product orders may be paid in advance by credit card or may ship C.O.D. for the price of the product plus shipping and handling.
A Dealer Application for credit may be obtained online (click here for application). Credit limits will be determined by RCI, and all accounts will be due Net 30 days from date of invoice.
All past due accounts will be subject to a service charge of 1.5% of the unpaid balance per month.
All orders will be shipped F.O.B. Frederick MD. Default method of shipment for all orders shipping to the U.S. will be UPS standard ground service. RCI will ship UPS 3 day, 2 day, next day or via Federal Express upon written request. Crated shipments will ship best way, either truck or air transit. Shipments outside of the U.S. will ship DHL or other carrier as directed by customer.
Estimated delivery dates and shipping commitments will always be made in good faith. Every attempt will be made to adhere to these commitments; however, estimated shipping dates imply no guarantee of actual delivery time. RCI shall not be held responsible for any consequential or other damages resulting from any delays in shipping or delivery.
All claims for product damaged during transit must be made directly with the carrier. Any claim for loss or damage, whether visible or concealed, must be made within 7 days of receipt of merchandise. NOTE: Concealed damage must be reported to both the carrier and RCI within 48 hours.
All RCI custom plates, panels, wiring and accessories are warranted for a period of one year from the date of purchase against defects in materials or workmanship. In the event of such defects, RCI will repair or replace the product promptly at our option. Damage from abuse, mishandling, improper installation, atmospheric abnormalities, water immersion, lightning or power surges, or damage sustained during shipping is not covered under this warranty. All products must be returned to RCI for warranty claim, and must be shipped freight pre-paid. If RCI deems the product defective, we will first try to repair the product. If we cannot repair it or if the repair cost exceeds the value of the product, RCI will replace it with an equal or greater value model as determined by RCI. If the product is outside the warranty period and is not repairable, RCI will return the product as is. Any item repaired or replaced under warranty will carry a 90 day limited warranty, or the remainder of the original warranty, whichever is longer. RCI assumes no liability for installation, reinstallation, or costs associated with the installation or reinstallation of any RCI product. RCI liability shall be limited strictly to the repair or replacement of any product after its return to RCI, which shall be at the sole discretion of RCI. Liability will be further limited to the cost of the original purchase price. RCI shall be held harmless from any liquidated, real, or consequential damages resulting from the installation of any RCI product. Parts selection or approval shall be the sole responsibility of the customer. Order’s for custom products without specification of part numbers constitutes approval of any and all RCI part selections. Parts selected improperly will be exchanged, if possible, with the correct parts plus any cost differential and any subsequent shipping and handling charges. If RCI is requested to remove and replace exchanged parts, additional labor and shipping charges may apply. Plates and panels manufactured and sold without parts will be warranted only when punch specifications are provided by the customer. Any parts or equipment provided by RCI, and made a part of any RCI custom product, shall be covered by that manufacturer’s warranty only.
Non Custom Products
All RCI Standard and Professional Series Products are warranted for a period of one year against defects in parts and workmanship. If RCI deems the product defective, we will first try to repair the product. If we cannot repair it or if the repair cost exceeds the value of the product, RCI will replace it with an equal or greater value model as determined by RCI. If the product is outside the warranty period and is not repairable, RCI will return the product to the Dealer as is. Damage from abuse, improper installation, or owner attempted repair voids all warranties. All products must be returned to RCI for warranty claim.
Light bulbs and lamps, including Electro Luminescent lamps and lighted switches, provided with or without custom product, carry no warranty. Switches, volume controls and other electrical components damaged by misuse, installation or other causes are not covered by warranty. All products must be returned to RCI for warranty claim.
All returns for warranty repair or exchange must be shipped freight pre-paid, and an RCI issued Manufacturer’s Return Authorization (MRA) number must accompany all returns. Any return shipment delivered without an MRA will be refused and returned to shipper at their expense. Returns should be shipped via a carrier with tracking service, or delivered in person. RCI will not be responsible for packages lost in transit. RCI will pay all shipping charges to return product back to Dealers. Warranty repaired or replacement product will be return shipped via the same carrier and method as delivered to RCI at RCI expense.
Returns permitted for reasons other than warranty repair or exchange are subject to a minimum-restocking fee of 35%. Custom products are not returnable, except for warranty repair or replacement